Frequently asked questions

You've got questions about FIXE?
We've got answers.

FIXE is meant for all types of restaurants except if you’re cash only or unwilling to give up paying vendors with checks. Whether you are just opening your first location or your 50th, FIXE can take care of all your bookkeeping needs. We can even work with your current in-house finance or accounting/finance team to streamline their processes and empower them with timely, concise data. Instead of overpaying for services that require tons of manual entry, we can save you money, empower your business decisions, and free up your time to focus on your guests.

Additionally, if you want us to FIXE up your books to date, we can evaluate your needs. We typically charge $275/month/location to organize your books and make them presentable to your CPA so they can file your taxes. Get up to speed so you can move forward.

YES. Once the on-boarding process is complete, a dedicated account manager will be your point of contact in case you have any questions or concerns. Your account manager will strive to answer any issues before the end of day Mon – Fri, and within 24 hours during weekends.

We strive for a smooth completion within 5 business days, depending on your readiness. When you sign up with FIXE, you will receive a checklist of the items that are required for FIXE to get you on-boarded. These items include logins and passwords to your POS, Payroll, Banking and Credit Cards. We will also need a copy of your FEIN (Federal Employer Identification Number) Letter from the IRS. Once the account is set up, we create a new Quickbooks Online file for you, and you are off and running.

YES. We store customer data securely in the cloud utilizing Amazon Web Services. AWS is trusted by many of the largest companies and federal agencies in the world.
To ensure your data is secure, we use advanced data encryption and firewalls to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of customer data.

We typically run accrual based for our clients, but we can accommodate cash based books as needed.

YES. We can accommodate monthly financial calendars or custom financial calendars that adhere to 4-4-5 or 13 4-week periods.

YES. Although FIXE will maintain your books throughout the year, you will still need a tax accountant to prepare your year-end tax returns. We can recommend our preferred tax accountants, or you’re welcome to use your current tax accountant. We will make sure that your books are ready and reconciled no later than February 15th, so that your tax accountant has ample time to prepare your year-end taxes.

YES. We use Quickbooks Online (QBO) for all of our accounts. We have developed integrations with QBO in order to give you accurate financials in a timely manner. If your current bookkeeper does not use QBO, we can convert your financials seamlessly as part of the on-boarding process.

YES. We can prepare 1099s for any of your vendors at no additional cost.

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